Refund policy

Last updated 3 October 2026.

This policy covers printed cards bought on SendBday. The reminder service is free, so there is nothing to refund for it. Your rights under the Consumer Rights Act 2015 are not affected by anything here.

Personalised cards and the 14-day cancellation right

Every card is made to your order, with your message and a recipient you choose. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to the consumer's specifications or clearly personalised are exempt from the usual 14-day right to cancel. That exemption applies to SendBday cards.

We still let you cancel for free until the card goes to print. Open the order from your cards page and tap cancel, and you will get a full refund. Once a card has gone to print it cannot be cancelled, because it is already being made.

When you get a full refund automatically

You cancel before the card goes to print.
We cannot post the card (for example, the recipient has not given an address) and, by the date shown on your order, you choose a refund rather than having it sent to you.
We decide not to print your message because it breaks our terms.
We cannot print or post the card for any other reason on our side.

Faulty, damaged or lost cards

If a card arrives damaged, is printed wrongly, or never arrives, we will put it right. You can choose:

a reprint, sent again at no cost to you, or
a full refund.

A card counts as lost if it has not arrived 10 working days after we dispatched it (your order page and dispatch email show the date). Please email hello@sendbday.com with your order link, and for a damaged or misprinted card a photo if you can, within 30 days of the dispatch date. We will reply within two working days.

A card that arrives after the birthday is not lost or faulty, as long as it arrives. If we told you before you paid that it might be late, that is not a fault either.

Mistakes in what you entered

We print your message exactly as you wrote it, so a typo in your message is not a fault. If you spot one before the card goes to print, cancel the order for a full refund and order again.

How refunds are paid

Refunds go back to the card or method you paid with, through Stripe. We do not refund in cash or to a different card.
We send the refund within 14 days of agreeing it, and usually straight away. Your bank may take 5 to 10 working days to show it.
You get back the full price you paid, including postage.

Contact

Chouaib Tahlouli, trading as SendBday. Email hello@sendbday.com.